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Terms & conditions

General Terms and Conditions

These are the terms and conditions on which we supply products to you. Please read these carefully before you submit any orders to us (Heatons Dog Adventures).

We are Heatons Dog Adventures based in SK4. England, UK.

How to contact us:

By telephone:  07808 050 277

By email:

Our contract

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order.  No contract exists between you and us for the sale of any goods until we have received your order, accepted it and taken full payment (via any major credit or debit cards).

If we cannot accept your order, we will inform you in writing and you will not be charged for the product and/or a full refund will be issued. This could be due to out-of-stock items, an error in pricing or product description, a product quality issue or limited resources. 

We only sell goods in the UK. Due to changes in regulations, as a result of Brexit, we are unable to deliver to Northern Ireland, Channel Islands or Isle of Man.

Delivery of products/goods

The cost of delivery of our products will be clearly displayed to you on our website.

We aim to deliver our products to you within 1/3 working days. We are not responsible for the delay of delivery outside of our control.

If you require delivery to more than one address then a separate charge for each delivery destination will be applied to your order.

If you are not at home when the product is delivered and no one is available to accept delivery we will leave you a note informing you of how to rearrange delivery or collection of your goods.

The goods are at your risk from the time of delivery.

Our rights to end the contract

We may end the contract with you (by writing to you) if you break it. Breaking of the contract is not limited to and includes:

If you break the contract with us, you may need to compensate us. We may deduct an administration fee from advanced payments as reasonable compensation and we will inform you before we do so.

Price and payment

Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. However, if an error does occur;

If the product’s correct price at the time you place your order is higher than the price stated to you, will we contact you for instructions on how to proceed before we accept your order.

If we accept and process your order where a pricing error is obvious and could have been reasonably recognised by you as a mistake, we may end the contract and refund you and require the return of any goods.

We accept payment with Mastercard, Visa credit card and Visa debit card.

You must pay for all products before we deliver them to you.

All prices shown on our website are inclusive of VAT.

Other important terms

Product images are for illustrative purposes only and may differ from the actual product slightly.

We only supply products for domestic and private use.

We will only use your personal information as set out in our privacy policy.

See our separate policy on Returns and Refunds.

Each paragraph in these terms and conditions operates separately.

No one else has rights under this contract – it is between you and us.

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

We reserve the right to amend and revise these terms and conditions from time to time.

Website Terms and Conditions

These terms and conditions outline the rules and regulations for the use of Heatons Dog Adventures's Website, located at

By accessing this website we assume you accept these terms and conditions. Do not continue to use if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By accessing, you agreed to use cookies in agreement with the Heatons Dog Adventures's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Heatons Dog Adventures and/or its licensors own the intellectual property rights for all material on All intellectual property rights are reserved. You may access this from for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Heatons Dog Adventures does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Heatons Dog Adventures, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Heatons Dog Adventures shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Heatons Dog Adventures reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You hereby grant Heatons Dog Adventures a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

These organizations may link to our home page, to publications or to other Website information so long as the link:

We may consider and approve other link requests from the following types of organizations:

We will approve link requests from these organizations if we decide that:

These organizations may link to our home page so long as the link:

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Heatons Dog Adventures ( Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

No use of Heatons Dog Adventures's logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer:

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.